frequently asked Questions
What are the shipping times for your products?
We take 2-4 days to process your order and then 3-4 days to deliver it to you in Switzerland.
For Europe, it takes 1-2 weeks for delivery.
Do you ship all over the world?
Yes, absolutely. We ship worldwide.
Where do we ship your product from?
Our offices and shops are located in Neuchâtel and Geneva (Switzerland).
Do you provide product tracking/tracking information?
Yes, as soon as we confirm the shipment of your product, a tracking number will be sent to you.
Wait 3 days after your order and ask us by email at email@example.com if you don't haven't received anything yet.
Some items are missing from my order, what's going on?
Our products are shipped separately according to your order. If this contains, for example, articles from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: firstname.lastname@example.org and we will send you a similar replacement item as soon as possible.
Where are you located?
We are located in Neuchâtel (shop) and Geneva (offices) in Switzerland.
I still have not received my order. What's taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like to inquire about it, please contact us by email at the following address: email@example.com
Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days of the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our Refund Policy.